FAQs
What is the estimated delivery time for my order?
We aim to fulfill most orders within 30 minutes to an hour due to our extensive inventory and reliable network of suppliers. Our commitment to providing the best service ensures that we can acquire almost any item promptly. However, not every order will be filled within that time frame. We do get busy, so please expect this time frame to fluctuate.
For any inquiries, don't hesitate to reach out to our Live Chat support directly or ask in our Discord server!
What is the delivery process like and how will I receive my items?
You will receive an email when the order is ready for pickup. A total of two emails will be sent out: 1) the processing email, and 2) the item delivery form. Please fill out 2) Item Delivery Form. This will be the fastest way for us to get notified that you are ready for the service.
Is 24/7 delivery available for orders, or are there specific delivery hours?
While we strive to deliver orders between 30 minutes to an hour, there might be instances where it takes longer due to factors such as limited stock, high order volume, or we might be asleep/closed.
If you haven't received communication from us within 12 hours of placing your order, please reach out to us via Live Chat support. Your satisfaction is our priority, and we're here to ensure a seamless experience for you.
How can I get in touch with your customer support team?
If you have any questions or concerns, please contact us via email or live chat, and we'll respond promptly.
We endeavor to address every email within a reasonable timeframe. However, we kindly ask that you refrain from sending duplicate requests within a short period. Rest assured, we're committed to providing assistance and resolving any issues you may encounter.
And in the event of any mishaps, we'll do our utmost to rectify the situation and ensure your satisfaction with our service.
Thank you for choosing D2Honor!
How do you ensure the safety and security of my personal and payment information?
Rest assured, our webstore has been meticulously designed to prioritize the safety and security of your personal information.
We understand the prevalence of scam websites and assure you that D2Honor is a trusted platform for your D2 item needs. Our goal is to bring a smile to your face and enhance your gaming experience to its fullest potential.
What personal information is required for me to enter when placing an order?
We only require your email address to deliver the items directly to your inbox. While providing your first and last names is optional, we believe it adds a personal touch to our service.
Whether you choose to provide your name or not, rest assured that your items will be promptly delivered to your designated email address.
Do you accept orders from customers outside of the United States?
Absolutely! We proudly accept and fulfill orders from customers worldwide :)
What payment methods do you accept?
We accept all major credit/debit cards for your convenience.
What measures do you take to protect my personal and payment information?
Your payment information is processed securely, and we do not store credit card details nor have access to them.
How can I receive special offers and promotions, such as discount codes or coupons?
To stay updated on our latest offers and promotions, subscribe to our newsletter or follow us on social media platforms such as Discord, Facebook, Twitter, or Instagram. Alternatively, you can reach out to us via the contact form, and we'll gladly provide any available offers or discount coupons.
Thank you for choosing D2Honor!
What is your policy for returning or canceling orders?
We understand that circumstances may change, but unfortunately, we cannot offer refunds or exchanges for items purchased accidentally or no longer needed. We urge you to carefully consider your selections before placing an order. Your understanding is greatly appreciated.
What does it mean if my order is flagged for review?
If your order is flagged, it indicates that it didn't pass our security checks and requires manual review by our team.
Why are some items priced higher than others?
Our prices are influenced by market supply and demand dynamics. While you may find cheaper alternatives elsewhere, we prioritize delivering high-quality items alongside top-notch customer service. With us, you get value for your investment.
Is there a possibility of the items disappearing?
Rest assured, all our items are sourced from legitimate player accounts, guaranteeing their authenticity and permanence. Unlike stores that deal in duplicated items, we ensure a safe and secure shopping experience. Throughout our operational history, we've maintained a spotless record, earning the trust of countless customers.
Do you offer to buy or trade items?
Currently, we don't offer item buying or trading services.
What is the difference between ladder and non-ladder?
Diablo 2 offers two distinct modes: Ladder and Non-Ladder. Ladder mode presents a more competitive environment, featuring exclusive items and runewords not available in Non-Ladder. Additionally, Ladder resets every four months, injecting excitement and fresh challenges for players. Non-Ladder, on the other hand, remains static, lacking the same level of competitiveness and exclusivity.
What is the difference between hardcore and softcore?
Diablo 2 provides two game realms: softcore and hardcore. Hardcore mode intensifies the challenge as players are treated as mortal beings, making death a more imminent threat compared to the semi-immortal status in softcore.
Why is it important to select the correct ladder type when purchasing items?
Choosing the appropriate mode (softcore or hardcore) and ladder type ensures an optimal gaming experience. Please note that items bought in ladder mode are incompatible with non-ladder mode, and vice versa. Similarly, items acquired in softcore mode cannot be used in hardcore mode, and vice versa. Careful consideration during purchase prevents inconvenience down the line.